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Southwest Virginia Community College does not discriminate on the basis of age, ancestry, color, disability, gender, identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, sexual orientation, or veteran status in its programs, activities, employment, and admission. Inquiries may be directed to the Affirmative Action Officer at (276)964-7338 or Cathy.Smith-Cox@sw.edu. TIPS Reporting

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Richlands, VA 24641
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Cedar Bluff, VA 24609

Southwest Virginia Community College

2022-2023 Catalog

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May 03, 2024

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2022-2023 Catalog [ARCHIVED CATALOG]

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BUS 253: Quality Assurance in Customer Care Center Operations

1 credit

Lecture 1 hour per week.

Quality assurance in customer care centers teaches specific and measurable performance standards that are the cornerstone of a successful customer care center monitoring program. Encompasses the establishment of performance standards that lead to quality contacts. Teaches techniques for creating new performance objectives, revitalizing existing standards, and determining performance targets that will best communicate priorities.

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