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Southwest Virginia Community College does not discriminate on the basis of age, ancestry, color, disability, gender, identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, sexual orientation, or veteran status in its programs, activities, employment, and admission. Inquiries may be directed to the Affirmative Action Officer at (276)964-7338 or Cathy.Smith-Cox@sw.edu. TIPS Reporting

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Richlands, VA 24641
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Cedar Bluff, VA 24609

Southwest Virginia Community College

2022-2023 Catalog

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May 03, 2024

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2022-2023 Catalog [ARCHIVED CATALOG]

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BUS 252: Customer Care Center Operations Management

3 credit

Lecture 3 hours per week.

Examines key performance indicators, call center planning and management processes, and call center technology and facilities management. Examines planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. Site selection, call center design, health and safety issues, and disaster recovery principles are examined.

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