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Southwest Virginia Community College does not discriminate on the basis of age, ancestry, color, disability, gender, identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, sexual orientation, or veteran status in its programs, activities, employment, and admission. Inquiries may be directed to the Affirmative Action Officer at (276)964-7338 or Cathy.Smith-Cox@sw.edu. TIPS Reporting

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Southwest Virginia Community College

2022-2023 Catalog

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May 04, 2024

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2022-2023 Catalog [ARCHIVED CATALOG]

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BUS 251: Coaching and Development in a Customer Care Centers

1 credit

Lecture 1 hour per week.

Provides an understanding of the coaching skills necessary for attaining call center goals. Includes the coach’s role in facilitating goals within a set timeframe. Teaches ways to identify focus areas to meet quality performance goals. Includes feedback and evaluation techniques for call center effectiveness.

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