2023-2024 Catalog 
    
    May 06, 2024  
2023-2024 Catalog [ARCHIVED CATALOG]

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BUS 254: Customer Care Center Trainer

1 Credits

Lecture hours per week: 1
Focuses on product knowledge and sales techniques including training methods used for new employees and on an ongoing basis. Includes the evaluation of current training programs, ways to improving the training process, and how to measure training effectiveness.



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