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Published policy, procedures and data regarding campus safety & security, information security and other information of interest to the public.

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Southwest Virginia Community College does not discriminate on the basis of age, ancestry, color, disability, gender, identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, sexual orientation, or veteran status in its programs, activities, employment, and admission. Inquiries may be directed to the Affirmative Action Officer at (276)964-7338 or Cathy.Smith-Cox@sw.edu. TIPS Reporting

All opinions expressed by individuals purporting to be a current or former student, faculty, or staff member of this institution, on websites not affiliated with Southwest Virginia Community College, social media channels, blogs or other online or traditional publications, are solely their opinions and do not necessarily reflect the opinions or values of Southwest Virginia Community College, the Virginia Community College System, or the State Board for Community Colleges, which do not endorse and are not responsible or liable for any such content.

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P.O. Box 1101
Richlands, VA 24641
Phone: (276)964-2555

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Physical Plant 724 Community College Road
Cedar Bluff, VA 24609

Southwest Virginia Community College

2021-2022 Catalog

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May 18, 2024

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2021-2022 Catalog [ARCHIVED CATALOG]

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BUS 254: Customer Care Center Trainer

1 credit

Lecture 1 hour per week.

Focuses on product knowledge and sales techniques including training methods used for new employees and on an ongoing basis. Includes the evaluation of current training programs, ways to improving the training process, and how to measure training effectiveness.

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