2024-2025 Catalog 
    
    Oct 05, 2024  
2024-2025 Catalog
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ITE 182: User Support/Help Desk Principles

3 Credits

Introduces a variety of tools and techniques that are used to provide a user support in help desk operations. This course includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other topics related to end user support. Spring Semester



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