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Southwest Virginia Community College does not discriminate on the basis of age, ancestry, color, disability, gender, identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, sexual orientation, or veteran status in its programs, activities, employment, and admission. Inquiries may be directed to the Affirmative Action Officer at (276)964-7338 or Cathy.Smith-Cox@sw.edu. TIPS Reporting

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Richlands, VA 24641
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Cedar Bluff, VA 24609

Southwest Virginia Community College

2020-2021 Catalog

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May 04, 2024

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2020-2021 Catalog [ARCHIVED CATALOG]

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MKT 170: Customer Service

2 credit

Lecture 2 hours per week.

Introduces students to the concepts of marketing as they relate to customer service. Teaches development of customer service training and implementation of strategies to improve customer relations and service. Includes lecture, role-playing, and case studies.

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